The State of Social Media Marketing in 2014

The State of Social MediaI have read a couple of blog posts the past week alluding to a “social media bubble.” For the past couple of years, social media was the focus of pretty much every conference I attended.  The conversation mostly centered around the value of social media in terms of its ability to drive ROI.

The most memorable comment I can recall was at an eTail West session in which the speaker said “how do you measure the ROI of a bathroom in a store?”  It never really got much clearer than that over the years in terms of how social media could be cleanly linked to an acceptable ROI result.   Continue reading