I have read a couple of blog posts the past week alluding to a “social media bubble.” For the past couple of years, social media was the focus of pretty much every conference I attended. The conversation mostly centered around the value of social media in terms of its ability to drive ROI.
The most memorable comment I can recall was at an eTail West session in which the speaker said “how do you measure the ROI of a bathroom in a store?” It never really got much clearer than that over the years in terms of how social media could be cleanly linked to an acceptable ROI result. Continue reading